1. Introduction
Eggnix is a poultry farm management platform operated by Eggnix Pvt. Ltd.. We are committed to protecting your privacy and being transparent about the data we collect and how we use it. This Privacy Policy applies to all users of Eggnix worldwide and supplements any notices provided within the app or at the point of collection.
By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Services.
2. Information We Collect
Personal information
We may collect identifiers and contact details you provide when you register or contact us, including your name, phone number, and email address (if supplied). We may use your phone number for account verification, security, and support.
Farm and operational data
When you use Eggnix, you may enter or sync data about your operations, such as egg production, feed usage, mortality, expenses, batch details, sales, inventory, and other farm records. This data is processed to provide reports, analytics, and features you request.
Device information
We may collect technical information about the device you use, including device model, operating system, app version, language settings, and similar diagnostics needed to deliver and improve the Services.
Usage data
We may collect information about how you interact with the app and our websites, such as feature usage, session duration, crash logs, and aggregated statistics, to improve performance, reliability, and user experience.
3. How We Use Your Information
We use the information we collect to:
- Provide the Services — operate Eggnix, sync your data, generate dashboards, reports, and notifications you configure.
- Improve the app — analyze usage patterns, fix bugs, develop new features, and optimize performance.
- Send notifications — deliver in-app alerts, reminders (e.g., vaccines, schedules), and optional marketing or product updates where permitted by law and your settings.
- Customer support — respond to inquiries, troubleshoot issues, and communicate about your account.
- Security and compliance — detect abuse, enforce our terms, and meet legal obligations.
4. Data Storage & Security
We implement appropriate technical and organizational measures designed to protect your information, including encryption in transit (e.g., TLS) and encryption at rest where applicable for stored data. Access to personal and farm data is limited to authorized personnel and subprocessors who need it to operate the Services.
We do not sell your personal information to third parties. Your farm data is used to deliver Eggnix and improve the product as described in this policy, not for unrelated commercial resale.
Data may be processed and stored on servers operated by us or by trusted providers in secure data centers located in jurisdictions we select to provide reliable, scalable service. By using Eggnix, you acknowledge that your information may be transferred to and processed in countries other than your own, subject to appropriate safeguards where required.
5. Third-Party Services
We may use third-party services that process data on our behalf, such as:
- Analytics — to understand aggregate usage and improve the product.
- Crash reporting — to diagnose errors and stability issues.
- Cloud storage and infrastructure — to host applications, databases, backups, and content delivery.
These providers are bound by contractual obligations to use data only as we instruct and to protect it appropriately. We encourage you to review their privacy policies where relevant (e.g., app store operators when you download Eggnix).
6. Your Rights
Depending on your location, you may have rights to:
- Access — request a copy of the personal data we hold about you.
- Correct — update inaccurate or incomplete information through the app or by contacting us.
- Delete — request deletion of your account and associated personal data, subject to legal retention requirements.
- Export — request an export of your farm data where technically feasible.
To exercise these rights, contact us using the details in Section 10. We will respond within a reasonable time and as required by applicable law.
7. Data Retention
We retain personal and farm data for as long as your account is active or as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. Backup copies may persist for a limited period after deletion.
When you request account deletion, we will delete or anonymize your personal data in line with our retention schedule, except where we must retain certain records for legal, security, or legitimate business purposes.
8. Children’s Privacy
Eggnix is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. For material changes, we may provide additional notice through the app, email, or our website. Continued use of the Services after changes become effective constitutes acceptance of the updated policy where permitted by law.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Eggnix Pvt. Ltd. (Eggnix)
Email: hello@eggnix.com
Phone: +91 7860-427-611
WhatsApp: https://wa.me/917860427611
Registered office / correspondence: India — please reach us at the email above for the current mailing address for legal notices.